Career School Advisors: AI-Powered QA Analyst System
Automating Quality Assurance with a Custom AI Workflow Built for Speed, Accuracy & Scalability.
Career School Advisors, a leading advisory firm for career colleges in the U.S., needed a way to streamline and standardize their internal call quality assurance (QA) processes. Their rapidly growing remote operations led to a backlog of sales and support call recordings requiring manual evaluation — a time-consuming, error-prone task that limited scalability.
Xclusive Tech Jamaica was contracted to engineer a fully automated, AI-powered QA analyst system capable of transcribing, analyzing, and organizing recordings without human intervention. The objective: eliminate bottlenecks, increase review consistency, and give the team more actionable data, faster.
The custom AI workflow was designed from end to end — integrating Google Drive for file collection and organization, OpenAI for transcription and content analysis, and Google Docs for automated documentation and QA scoring.
Key Features Delivered:
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Auto-download of MP3 call recordings from Google Drive
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Real-time transcription via OpenAI Whisper API
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Document creation and folder automation for call summaries
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Custom QA rubric applied via GPT messaging
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Intelligent sorting and storage of both transcripts and original audio
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Scalable, low-latency design capable of handling dozens of files daily
This system allows Career School Advisors to review every recorded call in a consistent, scalable way — without needing to hire additional QA staff.
Project Outcome
The AI QA system cut call review time by over 80% and ensured every file was scored against a consistent rubric. Managers now receive organized folders with transcripts and QA notes ready for coaching or compliance, all powered by a single, scalable pipeline. Career School Advisors gained not just automation — but precision, speed, and insight.